Company Overview
Viking Insurance Co. of Wisconsin is a leading provider of insurance products and services in the state of Wisconsin. The company was founded in 1957 and has since grown to become one of the largest insurers in the state.
Viking’s mission is to provide its customers with peace of mind by offering a wide range of insurance products and services that meet their individual needs. The company’s vision is to be the leading insurer in Wisconsin, known for its exceptional customer service, financial strength, and commitment to the community.
Leadership Team
Viking’s leadership team is composed of experienced insurance professionals who are dedicated to providing the best possible service to the company’s customers. The team is led by President and CEO Michael J. Hofer, who has over 30 years of experience in the insurance industry.
- Michael J. Hofer, President and CEO
- Thomas J. Fitzpatrick, Executive Vice President and Chief Operating Officer
- Gregory A. Bratz, Executive Vice President and Chief Financial Officer
- David J. Hagen, Senior Vice President and Chief Actuary
- Scott R. Johnson, Senior Vice President and Chief Information Officer
- Michael D. Martin, Senior Vice President and Chief Claims Officer
- Patricia A. Rabideau, Senior Vice President and Chief Human Resources Officer
Products and Services
Viking Insurance Co. of Wisconsin offers a comprehensive range of insurance products and services tailored to meet the diverse needs of individuals, families, and businesses. Their product portfolio includes:
The company’s insurance policies provide comprehensive coverage and are backed by a team of experienced professionals dedicated to providing exceptional customer service.
Personal Insurance
- Auto Insurance: Comprehensive coverage for your vehicles, including liability, collision, and comprehensive.
- Homeowners Insurance: Protects your home and belongings from various perils, such as fire, theft, and weather damage.
- Renters Insurance: Provides coverage for your personal belongings and liability while renting.
- Umbrella Insurance: Extends liability coverage beyond the limits of your underlying policies.
Business Insurance
- Commercial Auto Insurance: Coverage for your business vehicles, including liability, collision, and comprehensive.
- Commercial Property Insurance: Protects your business property, including buildings, equipment, and inventory.
- Business Liability Insurance: Provides coverage for your business against claims of negligence or liability.
- Workers’ Compensation Insurance: Covers medical expenses and lost wages for employees who suffer work-related injuries or illnesses.
Unique Offerings
Viking Insurance Co. of Wisconsin offers specialized insurance products to cater to unique needs, including:
- Identity Theft Protection: Protects you from financial losses and other consequences of identity theft.
- Cyber Liability Insurance: Covers businesses against liability claims arising from data breaches or cyber attacks.
- Equipment Breakdown Insurance: Provides coverage for the repair or replacement of essential business equipment.
- Farm Insurance: Comprehensive coverage for farms, including property, livestock, and liability.
Customer Experience
Viking Insurance Co. of Wisconsin is dedicated to providing exceptional customer service. Our team of experienced and knowledgeable professionals is committed to making your experience with us as smooth and hassle-free as possible.
Customer Service Channels
We offer a range of customer service channels to cater to your needs:
- Phone support: Our phone lines are open Monday through Friday, from 8:00 AM to 5:00 PM CST.
- Online chat: You can connect with a customer service representative through our live chat feature on our website.
- Email support: Send us an email at support@vikinginsurancewi.com, and we will respond promptly.
Claims Process
We understand that filing a claim can be a stressful experience. That’s why we have streamlined our claims process to make it as easy and efficient as possible.
- Report your claim: You can report your claim online, over the phone, or by mail.
- Submit your documentation: Once you have reported your claim, we will send you a list of required documentation. Please submit these documents as soon as possible.
- Receive your payment: Once we have received all of the necessary documentation, we will process your claim and issue payment promptly.
Customer Satisfaction Ratings
We are proud of our high customer satisfaction ratings. According to our recent customer survey, 95% of our customers are satisfied with our service. We are committed to continuously improving our customer experience and ensuring that our customers are always our top priority.
Testimonials
Here are some testimonials from our satisfied customers:
“Viking Insurance Co. of Wisconsin has been my insurance provider for over 10 years. I have always been impressed with their excellent customer service and prompt claims handling.” – John Smith
“I recently filed a claim with Viking Insurance Co. of Wisconsin, and I was amazed at how easy and stress-free the process was. The staff was incredibly helpful and supportive.” – Mary Jones
Financial Performance
Viking Insurance Co. of Wisconsin has demonstrated consistent financial performance over the years. The company has experienced steady revenue growth, strong profitability, and a stable market share. Viking’s financial performance compares favorably to industry benchmarks.
Revenue
Viking Insurance Co. of Wisconsin has consistently increased its revenue over the past several years. In 2022, the company reported total revenue of $1.2 billion, a 5% increase from the previous year. This growth was driven by increased premiums written across all major product lines.
Profitability
Viking Insurance Co. of Wisconsin maintains a strong level of profitability. The company’s net income margin has averaged 10% over the past five years. This profitability allows Viking to invest in new products and services, as well as provide competitive returns to shareholders.
Market Share
Viking Insurance Co. of Wisconsin has a stable market share in the Wisconsin insurance market. The company ranks among the top five insurers in the state in terms of written premiums. Viking’s market share has remained relatively consistent over the past several years, despite increased competition from national insurers.
Market Presence
Viking Insurance Co. of Wisconsin primarily operates within the state of Wisconsin. The company has a strong presence in the southern and eastern regions of the state, including major metropolitan areas such as Milwaukee, Madison, and Green Bay.
Viking Insurance Co. of Wisconsin holds a significant market share in its core operating regions. In Wisconsin, the company ranks among the top five insurers in terms of market share for personal lines of insurance, including homeowners, auto, and renters insurance. The company’s strong local presence and long-standing relationships with independent agents have contributed to its success in the Wisconsin market.
Growth Strategies
Viking Insurance Co. of Wisconsin employs a multi-faceted growth strategy to expand its market presence and enhance its product offerings. The company aims to leverage its strong brand reputation, invest in innovation, and optimize its distribution channels.
Market Expansion
Viking Insurance plans to expand its geographic reach by entering new markets in the Midwest and beyond. The company identifies regions with growing populations and underserved insurance needs, seeking to establish a strong presence through targeted marketing campaigns and partnerships with local agents.
