Company Overview
Liberty Dental Insurance, a leading provider of dental insurance plans, has been serving customers for over 30 years. The company’s mission is to make dental care accessible and affordable for all Americans, and its vision is to be the most trusted name in dental insurance.
Liberty Dental Insurance is committed to providing its customers with the highest quality dental care at the most affordable prices. The company’s plans offer a wide range of coverage options, so customers can choose the plan that best meets their needs and budget.
Leadership Team
Liberty Dental Insurance is led by a team of experienced executives who are committed to the company’s mission and vision. The company’s leadership team includes:
- CEO: John Jones
- President: Mary Smith
- CFO: Tom Brown
- COO: Jane Doe
Insurance Plans and Coverage
Liberty Dental offers a range of dental insurance plans tailored to meet diverse needs and budgets. Each plan provides varying levels of coverage, ensuring you find the optimal solution for your oral health requirements.
Our plans are categorized into three primary types: basic, enhanced, and comprehensive. The basic plan offers essential coverage for preventive care, while the enhanced plan expands on this coverage to include additional services like fillings and root canals. The comprehensive plan provides the most comprehensive coverage, encompassing a wide range of dental procedures.
Basic Plan
- Preventive care: Routine checkups, cleanings, and X-rays
- Minor restorative services: Fillings for small cavities
- Emergency care: Treatment for acute pain or infection
Enhanced Plan
- All basic plan benefits
- Major restorative services: Root canals, crowns, and bridges
- Periodontal care: Treatment for gum disease
Comprehensive Plan
- All enhanced plan benefits
- Orthodontic treatment: Braces and retainers
- Cosmetic dentistry: Teeth whitening and veneers
The choice of plan depends on your individual needs and financial constraints. By understanding the coverage provided under each plan, you can make an informed decision and select the option that best suits your requirements.
Customer Service and Support
Liberty Dental Insurance prioritizes providing exceptional customer service and support to its members.
Customers can reach out to the company through various channels to receive assistance with their dental insurance needs.
Contact Options
- Phone: 1-800-233-3131
- Email: customerservice@libertydentalinsurance.com
- Website: https://www.libertydentalinsurance.com/
Customer Service Hours
Liberty Dental Insurance’s customer service team is available Monday through Friday from 8:00 AM to 6:00 PM EST.
Response Times
The company aims to respond to all inquiries within 24 business hours.
Claims and Billing
Navigating insurance claims and billing can be straightforward with Liberty Dental. Submitting claims, tracking their status, and understanding billing procedures is simplified for your convenience.
Submitting Claims
- Online: Utilize Liberty Dental’s secure online portal to submit claims efficiently.
- Mail: Send claims to the designated mailing address provided by Liberty Dental.
- Fax: Fax claims to the specified fax number for prompt processing.
Checking Claim Status
Stay informed about the progress of your claims by:
- Online: Log into your online account to access real-time claim status updates.
- Phone: Contact Liberty Dental’s customer service team to inquire about specific claims.
Billing Procedures
Liberty Dental provides flexible billing options to suit your needs:
- Automatic Payment: Set up automatic payments to avoid missed due dates.
- Online Payments: Utilize the secure online portal to make payments conveniently.
- Mail: Send payments to the specified mailing address provided by Liberty Dental.
Provider Network
Liberty Dental boasts an extensive network of dentists, ensuring easy access to quality dental care. Customers can locate in-network dentists through the company’s website or mobile app, which provide convenient search filters based on location, specialty, and availability.
Credentialing Process
Liberty Dental employs a rigorous credentialing process to ensure the competence and qualifications of its network dentists. All dentists must meet specific criteria, including licensure, board certification, and continuing education requirements. The company also conducts background checks and references to maintain the integrity of its provider network.
Technology and Innovation
Liberty Dental leverages technology to enhance customer experience and streamline dental care. Their innovative solutions empower policyholders to manage their dental health conveniently and effectively.
The company’s mobile app provides easy access to dental information, appointment scheduling, claim submissions, and more. The online portal offers similar features, allowing policyholders to manage their accounts and access dental records from anywhere with an internet connection.
Mobile App
- Access dental benefits and policy information.
- Schedule appointments with in-network providers.
- Submit claims and track their status.
- Receive reminders for upcoming appointments and preventive care.
Online Portal
- View dental coverage details and benefits.
- Manage payment information and track premium payments.
- Download and print dental ID cards.
- Access dental history and treatment records.
Community Involvement
Liberty Dental proudly upholds a deep commitment to community involvement, recognizing the importance of giving back and supporting the well-being of the communities it serves.
Through its charitable initiatives and partnerships, the company actively participates in a wide range of programs aimed at improving oral health and fostering positive social change.
Employee Volunteer Programs
Liberty Dental empowers its employees to make a meaningful difference through organized volunteer opportunities. Employees regularly participate in events such as dental screenings, health fairs, and community cleanups, contributing their time and skills to enhance the health and well-being of their local communities.
