Company Overview
Kemper Life Insurance Company, established in 1912, is a leading provider of life insurance and retirement solutions in the United States. Headquartered in Chicago, Illinois, Kemper Life is a subsidiary of Kemper Corporation, a diversified financial services holding company.
Kemper Life’s mission is to provide financial security and peace of mind to its customers by offering a comprehensive range of life insurance products and services. The company’s vision is to be the most trusted and respected life insurance provider in the industry.
Core Values
- Customer Focus: Kemper Life prioritizes the needs of its customers, striving to provide personalized solutions and exceptional service.
- Integrity: The company adheres to the highest ethical standards, maintaining transparency and accountability in all its operations.
- Innovation: Kemper Life embraces innovation to develop cutting-edge products and services that meet the evolving needs of its customers.
- Teamwork: The company fosters a collaborative and supportive work environment, recognizing the value of teamwork in achieving success.
Financial Performance
Kemper Life has a strong financial track record, with consistent profitability and a robust capital position. The company’s financial performance is regularly audited by independent accounting firms and is publicly available through regulatory filings.
Market Position
Kemper Life is a well-established player in the life insurance industry, with a significant market share in the United States. The company is recognized for its strong brand reputation, financial stability, and commitment to customer service.
Customer Service
Kemper Life Insurance prioritizes exceptional customer service, ensuring that policyholders receive prompt and professional assistance. The company offers multiple channels for contacting customer support, catering to the diverse needs of its clients.
Contact Channels
Policyholders can reach Kemper’s customer service representatives through the following channels:
- Phone: 1-800-521-5243
- Email: customercare@kemperlife.com
- Online Chat: Available on the Kemper Life website
- Mail: Kemper Life Insurance Company, 6201 College Blvd, Overland Park, KS 66211
Responsiveness and Resolution
Kemper Life is committed to providing timely and effective customer support. The company’s customer service team is available Monday through Friday from 7:00 AM to 5:00 PM CST. Representatives are highly trained and knowledgeable, ensuring that inquiries are addressed promptly and accurately.
Kemper Life’s average response time for phone calls is within 2 minutes. The company also maintains a high resolution rate, with over 90% of customer issues resolved during the initial contact.
Financial Stability
Kemper Corporation, the parent company of Kemper Life Insurance Company, maintains a strong financial position. As of December 31, 2022, Kemper Corporation reported total assets of $22.1 billion and total liabilities of $16.5 billion, resulting in a policyholder surplus of $5.6 billion.
Kemper’s financial stability is further supported by its solid credit ratings. A.M. Best, a leading insurance rating agency, assigns Kemper an A+ (Superior) rating, indicating its strong ability to meet its financial obligations. Standard & Poor’s rates Kemper at A (Excellent), while Moody’s assigns a A3 rating, both reflecting Kemper’s sound financial footing.
Solvency
Kemper maintains a strong solvency ratio, which measures its ability to meet its financial obligations to policyholders. As of December 31, 2022, Kemper’s statutory solvency ratio was 164%, well above the industry average and regulatory requirements. This indicates that Kemper has ample financial resources to cover its liabilities and continue to provide financial protection to its policyholders.
Industry Comparison
Kemper holds its own among the top life insurance companies in the industry. With a market share of [insert percentage], Kemper ranks [insert rank] among its competitors. The company offers a comprehensive range of life insurance products, including term life, whole life, and universal life policies. Kemper’s customer satisfaction ratings are consistently high, with the company receiving an A+ rating from the Better Business Bureau.
Product Offerings
Kemper’s product offerings are comparable to those of other major life insurance companies. The company offers a variety of term life insurance policies, with terms ranging from 10 to 30 years. Kemper also offers a variety of whole life insurance policies, which provide lifelong coverage and accumulate cash value over time. Additionally, Kemper offers universal life insurance policies, which provide flexible coverage and cash value accumulation options.
Customer Service
Kemper’s customer service is highly rated by policyholders. The company offers a variety of ways to contact customer service, including phone, email, and live chat. Kemper’s customer service representatives are knowledgeable and helpful, and they are available to answer questions and provide assistance with policy changes and claims.
Financial Stability
Kemper is a financially stable company with a strong track record of paying claims. The company has an A+ rating from A.M. Best, which is the highest financial strength rating available. Kemper also has a strong capital position, which means that it has sufficient assets to meet its obligations to policyholders.
Areas for Improvement
While Kemper excels in many areas, there are some areas where the company could improve. One area for improvement is the company’s online presence. Kemper’s website is not as user-friendly as some of its competitors, and it can be difficult to find information about specific products and services.
Market Presence
Kemper Life Insurance Company boasts a significant presence in the insurance industry, distributing its products through a diverse network of channels. The company has established strategic partnerships with numerous agents, brokers, and financial institutions, allowing it to reach a wide customer base.
Geographic Reach and Target Customer Base
Kemper’s operations span across the United States, with a focus on the Midwest and Southeast regions. The company primarily targets individuals and families seeking financial protection and security through its life insurance policies. Kemper’s offerings cater to a broad range of customer needs, including term life, whole life, and universal life insurance.
Social Responsibility
Kemper is committed to making a positive impact on the communities it operates in. The company has a long history of supporting its employees, the environment, and various charitable causes.
Employee Support
Kemper believes that its employees are its most valuable asset. The company offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, life insurance, and disability insurance. Kemper also offers a variety of employee development programs, including tuition reimbursement, leadership training, and mentoring programs.
Environmental Sustainability
Kemper is committed to reducing its environmental impact. The company has a number of initiatives in place to reduce its carbon footprint, including using renewable energy sources, recycling, and reducing waste. Kemper also has a goal of becoming carbon neutral by 2050.
Community Involvement
Kemper is involved in a number of charitable causes. The company supports organizations that focus on education, health, and human services. Kemper employees also volunteer their time to support local organizations.
Charitable Contributions
Kemper has a long history of making charitable contributions. In 2022, the company donated over $1 million to various organizations. Kemper also matches employee donations to eligible charities.
Volunteer Programs
Kemper employees are encouraged to volunteer their time to support local organizations. The company has a number of volunteer programs in place, including a matching gift program and a volunteer time off program.
