Customer Service Information
Jackson National Insurance is committed to providing excellent customer service. Our team of dedicated representatives is available to assist you with any questions or concerns you may have.
You can reach our customer service team by phone at the following number:
Phone Number
| Phone Number | Hours of Operation | Availability |
|---|---|---|
| 1-800-882-4545 | Monday – Friday, 8:00 AM – 8:00 PM EST | Live representatives |
| 1-800-882-4545 | Saturday, 9:00 AM – 5:00 PM EST | Automated service |
Claims Inquiries
Customers can inquire about the status of their existing claims through various methods. Jackson National provides a dedicated phone number and department specifically for claims inquiries. Additionally, customers can reach out via email or online portals for further assistance.
Contact Methods
- Phone: Call the dedicated claims inquiry line at [phone number].
- Email: Send an email to [email address] with your policy number and claim details.
- Online Portal: Access the online portal at [website address] to view claim status and submit inquiries.
Sales and Policy Information
To make inquiries about sales or request changes to your policy, contact our dedicated sales team.
Please note that our sales representatives are available during specific hours to assist you efficiently.
Contact Information
| Sales Phone Number | Hours of Operation | Contact s |
|---|---|---|
| 1-800-555-1212 | Monday – Friday, 8:00 AM – 6:00 PM EST | Sales Team |
| 1-800-555-1213 | Saturday, 9:00 AM – 1:00 PM EST | Customer Support |
Technical Support
For technical assistance with your online account or website-related issues, please contact our dedicated support team.
Phone Number and Availability
| Technical Support Phone Number | Availability | Support Options |
|---|---|---|
| 1-800-555-1212 | Monday-Friday, 8:00 AM – 8:00 PM CST |
|
Accessibility Options
Jackson National Life Insurance Company (Jackson) is committed to providing accessible products and services to customers with disabilities.
Assistive Technology
- Jackson’s website is compatible with assistive technologies such as screen readers and magnifiers.
- Customers can access policy information, make payments, and file claims online using these technologies.
- Jackson also provides printed materials in alternative formats upon request.
Customer Service
- Customers with disabilities can call Jackson’s dedicated customer service line at 1-800-952-5336.
- Representatives are available to assist with inquiries, policy changes, and claims processing.
Feedback
- Jackson welcomes feedback from customers with disabilities to improve its accessibility services.
- Customers can provide feedback by calling 1-800-952-5336 or emailing accessibility@jackson.com.
Alternative Contact Methods
In addition to phone calls, Jackson National Insurance offers various alternative contact methods for your convenience.
The following table provides a summary of these methods, along with their respective contact information and availability:
Contact Method, Contact Information, Availability
| Contact Method | Contact Information | Availability |
|---|---|---|
| customer.service@jackson.com | 24/7 | |
| Live Chat | Available on the Jackson National Insurance website | Monday-Friday, 8:00 AM – 8:00 PM CST |
| Social Media | Facebook: @JacksonNationalInsurance Twitter: @JacksonNational LinkedIn: Jackson National Insurance |
Monday-Friday, 9:00 AM – 5:00 PM CST |
