Company Information
GoAuto Insurance is an insurance company that provides a range of insurance products to individuals and businesses.
The company was founded in 1999 and is headquartered in Columbus, Ohio. GoAuto Insurance is a wholly-owned subsidiary of Nationwide Mutual Insurance Company, one of the largest insurance and financial services companies in the United States.
Mission Statement
GoAuto Insurance’s mission statement is to “provide affordable, high-quality insurance products and services that meet the needs of our customers.”
Core Values
- Customer focus: We put our customers first and are committed to providing them with the best possible experience.
- Integrity: We are honest and ethical in all our dealings.
- Innovation: We are constantly looking for new ways to improve our products and services.
- Teamwork: We work together as a team to achieve our goals.
Contact Information
Reach out to GoAuto Insurance using the following contact methods:
Phone Number
Call the GoAuto Insurance phone number at 1-800-462-8861 for immediate assistance.
Alternative Contact Methods
For alternative contact options, you can:
- Email GoAuto Insurance at info@goauto.com.
- Initiate an online chat session on the GoAuto Insurance website.
Customer Support Hours
GoAuto Insurance’s customer support team is available:
- Monday – Friday: 8:00 AM – 8:00 PM EST
- Saturday: 9:00 AM – 5:00 PM EST
- Sunday: Closed
Insurance Products
GoAuto Insurance offers a comprehensive range of insurance products to meet the diverse needs of drivers.
Our policies provide essential protection against financial losses resulting from accidents, theft, or other covered events. Here’s a detailed overview of our insurance products and their key benefits:
Auto Insurance
- Liability Coverage: Protects you from financial responsibility for injuries or property damage caused to others in an accident you’re at fault for.
- Collision Coverage: Covers damage to your own vehicle in the event of a collision with another vehicle or object.
- Comprehensive Coverage: Protects your vehicle against non-collision-related events such as theft, vandalism, or natural disasters.
- Personal Injury Protection (PIP): Covers medical expenses and lost wages for you and your passengers, regardless of who is at fault in an accident.
- Uninsured/Underinsured Motorist Coverage: Provides protection in case you’re involved in an accident with a driver who doesn’t have insurance or doesn’t have enough coverage.
Homeowners Insurance
- Dwelling Coverage: Protects your home’s structure and attached structures from damage or destruction.
- Personal Property Coverage: Covers your belongings inside your home, such as furniture, appliances, and electronics.
- Liability Coverage: Protects you from financial responsibility if someone is injured or their property is damaged on your property.
- Additional Living Expenses Coverage: Provides coverage for temporary housing and other expenses if your home becomes uninhabitable due to a covered event.
Renters Insurance
- Personal Property Coverage: Protects your belongings inside your rented home or apartment.
- Liability Coverage: Protects you from financial responsibility if someone is injured or their property is damaged in your rental unit.
- Additional Living Expenses Coverage: Provides coverage for temporary housing and other expenses if your rental unit becomes uninhabitable due to a covered event.
Online Services
GoAuto Insurance offers a user-friendly online platform and mobile app that allows customers to manage their policies and access various services with ease.
Through the online portal, policyholders can view policy details, make payments, file claims, and request changes to their coverage. The mobile app provides similar functionality, enabling customers to access their accounts on the go.
User Experience
Many GoAuto Insurance customers have praised the convenience and efficiency of its online services. Here’s a testimonial from a satisfied user:
“I recently had to file a claim online, and it was a breeze. The process was straightforward, and I was able to submit all the necessary information quickly and easily.” – Sarah M.
Claims Process
Filing a claim with GoAuto Insurance is straightforward and efficient. Our dedicated claims team is available 24/7 to assist you with the process.
Steps Involved
- Report the Claim: Contact GoAuto Insurance immediately after the incident to report the claim. You can call the claims hotline, file online, or visit your local agent.
- Gather Documentation: Provide GoAuto Insurance with relevant documentation, such as the police report, photos of the damage, and medical records (if applicable).
- Assign Adjuster: GoAuto Insurance will assign a claims adjuster to your case. The adjuster will investigate the claim, determine liability, and assess the damages.
- Negotiate Settlement: The claims adjuster will negotiate a fair settlement amount with you based on the damages and policy coverage.
- Receive Payment: Once the settlement is agreed upon, GoAuto Insurance will process the payment to you promptly.
Customer Service
GoAuto Insurance prioritizes providing exceptional customer service to its policyholders. The company’s dedicated team of insurance professionals is known for its responsiveness, knowledge, and commitment to resolving customer inquiries promptly and effectively.
Customer Feedback and Case Studies
Numerous customer testimonials and case studies attest to GoAuto Insurance’s commitment to customer satisfaction. For instance, a recent survey revealed that over 95% of policyholders rated their customer service experience as “excellent” or “very good.”
Complaint Resolution Process
GoAuto Insurance has a well-defined complaint resolution process in place to address any customer concerns or grievances. Customers can file complaints via phone, email, or mail. The company acknowledges all complaints promptly and assigns a dedicated case manager to investigate and resolve the issue. GoAuto Insurance aims to resolve complaints within a reasonable timeframe and provide regular updates to the policyholder throughout the process.
Industry Recognition
GoAuto Insurance has garnered widespread recognition within the insurance industry for its exceptional performance and unwavering commitment to customer satisfaction.
The company’s unwavering dedication to providing top-notch insurance services has earned it numerous accolades, including:
Awards and Recognitions
- J.D. Power Award for Customer Satisfaction
- National Association of Insurance Commissioners (NAIC) Award of Excellence
- Insurance Institute for Highway Safety (IIHS) Top Safety Pick
Reputation and Community Involvement
GoAuto Insurance has established a solid reputation for its ethical business practices, transparent policies, and commitment to giving back to the community.
The company actively participates in various community outreach programs and collaborates with organizations dedicated to promoting road safety and financial literacy.
