Company Overview
Erie Insurance’s Raleigh, NC branch is a trusted provider of insurance products and services to individuals and businesses in the region. With a long-standing history of providing exceptional customer service, Erie Insurance has earned a reputation for reliability and dependability.
Founded in 1925, Erie Insurance is a mutual insurance company owned by its policyholders. This unique structure allows the company to focus on providing affordable insurance products and services to its customers, rather than maximizing profits for shareholders. Erie Insurance is committed to delivering personalized insurance solutions that meet the unique needs of each customer.
Mission and Values
Erie Insurance’s mission is to “make insurance easy to understand and affordable for everyone.” The company’s core values include:
- Customer Focus: Erie Insurance is committed to providing exceptional customer service and building lasting relationships with its customers.
- Integrity: Erie Insurance operates with honesty and transparency in all its dealings.
- Financial Strength: Erie Insurance maintains a strong financial foundation to ensure that it can meet its obligations to policyholders.
- Innovation: Erie Insurance is constantly seeking new and innovative ways to improve its products and services.
Range of Insurance Products and Services
Erie Insurance offers a wide range of insurance products and services to meet the needs of individuals and businesses, including:
- Auto Insurance: Erie Insurance provides comprehensive auto insurance coverage to protect drivers and their vehicles.
- Homeowners Insurance: Erie Insurance offers homeowners insurance to protect homes and personal belongings from damage or loss.
- Business Insurance: Erie Insurance provides a variety of business insurance products to protect businesses from financial losses.
- Life Insurance: Erie Insurance offers life insurance to provide financial security for loved ones in the event of a death.
- Annuities: Erie Insurance offers annuities to help individuals save for retirement or other financial goals.
Location and Contact Information
Our Raleigh, NC branch is conveniently located at 4200 Six Forks Road, Suite 110, Raleigh, NC 27609.
For inquiries and assistance, please feel free to contact us during our business hours, which are Monday through Friday from 8:30 AM to 5:00 PM. You can reach us via phone at (919) 872-4800.
Directions
To get to our office, you can follow these simple directions:
- From I-40, take exit 293 (Six Forks Road).
- Head west on Six Forks Road for approximately 1.5 miles.
- Turn right onto Glenwood Avenue.
- Our office is located on the right, in the Glenwood Place Shopping Center.
Alternative Contact Methods
In addition to phone and in-person visits, you can also reach us through the following alternative methods:
- Email: raleigh@erieinsurance.com
- Website: https://www.erieinsurance.com/local-offices/north-carolina/raleigh
- Social Media:
- Facebook: https://www.facebook.com/ErieInsuranceRaleigh
- Twitter: https://twitter.com/ErieInsuranceNC
Team and Expertise
At the Raleigh, NC branch of Erie Insurance, our team of dedicated insurance professionals is committed to providing exceptional service and tailored coverage solutions to meet your unique needs. With a wealth of experience and extensive knowledge in the industry, our team is well-equipped to guide you through the complexities of insurance and help you navigate the claims process seamlessly.
Qualifications and Areas of Specialization
Our team holds various industry certifications and designations, including Certified Insurance Counselor (CIC), Chartered Property Casualty Underwriter (CPCU), and Associate in Risk Management (ARM). They specialize in a wide range of insurance products, including homeowners, auto, business, and life insurance. Whether you’re a first-time homebuyer, a small business owner, or an individual seeking financial protection, our team can provide personalized advice and tailored coverage options.
Insurance Products and Services
At our Raleigh, NC branch, we offer a comprehensive range of insurance products and services tailored to meet the diverse needs of our clients. Our policies provide robust coverage options, flexible policy types, and competitive premium ranges.
Our products are designed to protect individuals, families, and businesses from various financial risks. We strive to provide our clients with peace of mind, knowing that they have the right coverage in place to safeguard their assets and well-being.
Auto Insurance
- Coverage Options: Liability, collision, comprehensive, uninsured/underinsured motorist
- Policy Types: Standard, high-risk, commercial
- Premium Ranges: $500-$2,000 per year (subject to factors such as driving history, vehicle type, and location)
Our auto insurance policies provide comprehensive protection for your vehicles, ensuring you are financially covered in case of accidents, theft, or damage.
Homeowners Insurance
- Coverage Options: Dwelling, personal property, liability, additional living expenses
- Policy Types: HO-3 (standard), HO-5 (comprehensive)
- Premium Ranges: $1,000-$3,000 per year (subject to factors such as home value, location, and coverage limits)
Our homeowners insurance policies protect your home and its contents from a wide range of risks, including fire, theft, vandalism, and natural disasters.
Business Insurance
- Coverage Options: General liability, property, workers’ compensation, commercial auto
- Policy Types: BOP (business owners policy), commercial package policy
- Premium Ranges: $1,500-$5,000 per year (subject to factors such as industry, number of employees, and revenue)
Our business insurance policies are designed to protect your business from financial losses due to accidents, lawsuits, property damage, and other unforeseen events.
Claims Process
In the event of a covered loss, Erie Insurance in Raleigh, NC, makes the claims process as straightforward as possible.
To initiate a claim, policyholders can call the dedicated claims hotline at (919) 555-1212. The claims department is available 24/7 to assist with reporting claims and providing guidance.
Claim Reporting
When reporting a claim, policyholders should provide the following information:
- Policy number
- Date and time of the incident
- Location of the incident
- Details of the incident
- Contact information
Policyholders can also report claims online through the Erie Insurance website or mobile app.
Claim Investigation
Once a claim is reported, an Erie Insurance adjuster will be assigned to investigate the loss. The adjuster will review the policy, inspect the damaged property, and gather evidence to determine the extent of coverage.
Claim Settlement
Based on the investigation findings, Erie Insurance will determine the amount of the claim settlement. Policyholders will receive payment for covered losses, minus any applicable deductible.
Erie Insurance strives to settle claims promptly and fairly. The claims department is committed to providing policyholders with personalized support throughout the claims process.
Customer Service
The Raleigh, NC branch of Erie Insurance is dedicated to providing exceptional customer service. Our team is committed to building strong relationships with our policyholders and understanding their unique needs. We strive to provide personalized service and tailored insurance plans that meet the specific requirements of each customer.
Personalized Services
Our team offers personalized services, such as comprehensive risk assessments, to help customers identify potential risks and develop strategies to mitigate them. We also work closely with our policyholders to create customized insurance plans that provide the coverage they need at an affordable price.
Feedback Mechanisms
We value our customers’ feedback and encourage them to share their experiences with us. We have established several feedback mechanisms, including online surveys, email, and phone calls, to gather feedback and identify areas where we can improve our service.
Community Involvement
Erie Insurance actively participates in the Raleigh, NC community, fostering strong relationships and supporting local initiatives. The company believes in giving back and making a positive impact on its surroundings.
Local Partnerships and Sponsorships
Erie Insurance partners with numerous organizations in Raleigh, including the Boys & Girls Clubs of Wake County and the United Way of the Greater Triangle. Through financial contributions and employee volunteerism, the company supports programs that empower youth, promote education, and strengthen the community.
Volunteer Initiatives
Erie Insurance employees are passionate about giving back and regularly participate in volunteer activities. They contribute their time to local food banks, homeless shelters, and environmental cleanup projects. The company encourages employee involvement in community service, providing opportunities for team building and personal growth.
Commitment to Social Responsibility
Erie Insurance is committed to social responsibility and recognizes the importance of being a good corporate citizen. The company’s core values include integrity, community, and service. Erie Insurance strives to make a lasting difference in Raleigh and beyond by investing in initiatives that improve the lives of its residents.
