Company Overview
Footman James was founded in 1990 as a specialist insurer for classic and collector cars. Since then, it has grown to become one of the leading providers of classic car insurance in the UK, with a customer base of over 100,000 policyholders.
Footman James’ target audience is owners of classic and collector cars, who are typically passionate about their vehicles and want to ensure they are properly protected. The company’s market niche is providing tailored insurance policies that meet the specific needs of classic car owners.
Mission Statement and Core Values
Footman James’ mission statement is “to provide peace of mind to classic car owners by offering tailored insurance policies that protect their vehicles and their passion.” The company’s core values are:
- Customer focus: Footman James is committed to providing excellent customer service and building long-term relationships with its policyholders.
- Expertise: The company has a team of experienced underwriters and claims handlers who are knowledgeable about classic cars and their unique insurance needs.
- Innovation: Footman James is constantly developing new products and services to meet the changing needs of its customers.
- Financial strength: The company is financially sound and has a strong track record of paying claims promptly.
Insurance Coverage
Footman James offers tailored insurance policies for a wide range of classic vehicles, including cars, motorcycles, and commercial vehicles. Their coverage plans are designed to protect your cherished classic from unexpected events and provide peace of mind while you enjoy the thrill of owning and driving it.
Footman James provides various levels of coverage to cater to different needs and budgets. These include:
Agreed Value Coverage
Agreed value coverage guarantees a predetermined amount in the event of a total loss or theft of your classic car. This ensures that you receive a fair settlement based on the agreed-upon value of your vehicle, regardless of market fluctuations or depreciation.
Market Value Coverage
Market value coverage provides compensation based on the current market value of your classic car at the time of a covered loss. This option offers flexibility and may be suitable for vehicles that have appreciated in value over time.
Limited Mileage Coverage
Limited mileage coverage is designed for classic cars that are driven less frequently. It offers a lower premium by restricting the annual mileage you can drive your vehicle. This option is ideal for collectors or enthusiasts who primarily keep their classic cars for shows or special occasions.
Premiums and Discounts
Premiums for Footman James classic car insurance are calculated based on several factors, including the value of your vehicle, your driving history, and the level of coverage you choose.
Some of the factors that can affect your premium include:
- The age, make, and model of your classic car
- The value of your classic car
- Your driving history
- Your claims history
- The level of coverage you choose
- The deductible you choose
Discounts and Promotions
Footman James offers a variety of discounts and promotions to help you save money on your classic car insurance. Some of the most common discounts include:
- Multi-car discount: If you have more than one classic car insured with Footman James, you may be eligible for a multi-car discount.
- Club membership discount: If you are a member of a classic car club, you may be eligible for a club membership discount.
- Age-related discount: Drivers over the age of 50 may be eligible for an age-related discount.
- Low-mileage discount: Drivers who drive their classic cars less than 5,000 miles per year may be eligible for a low-mileage discount.
- Lay-up discount: If you store your classic car for the winter, you may be eligible for a lay-up discount.
Claims Process
In the unfortunate event of a claim, Footman James makes the process as straightforward as possible.
To file a claim, simply contact our dedicated claims team by phone or email. They will guide you through the process and provide all necessary assistance.
Claim Settlement
Once your claim has been filed, our team will promptly investigate and assess the damage. We aim to settle claims as quickly as possible, with most claims being resolved within 14 days.
In the event of a larger or more complex claim, we may require additional time to investigate and process the claim. Our claims team will keep you updated throughout the process and provide you with regular updates on the status of your claim.
Customer Service
Footman James places a high priority on providing exceptional customer service to its clients. They understand that when dealing with classic cars, owners have unique needs and concerns. To cater to these needs, Footman James offers a range of customer service channels.
Contact Channels
Customers can reach Footman James’ dedicated customer service team through various channels:
- Phone: Customers can call the customer service hotline during business hours for immediate assistance.
- Email: For non-urgent inquiries or detailed questions, customers can send an email to the customer service team.
- Online Chat: Footman James provides a convenient online chat service on their website, allowing customers to connect with a representative in real-time.
- Social Media: Customers can also engage with Footman James on social media platforms like Facebook and Twitter for general inquiries or updates.
Responsiveness and Helpfulness
Footman James’ customer service team is known for its responsiveness and helpfulness. Representatives are knowledgeable about classic car insurance and are committed to providing tailored solutions to customers’ needs. They are patient, understanding, and go the extra mile to ensure that customers have a positive experience.
Industry Comparison
Footman James classic car insurance stands out in the industry with its tailored coverage and expertise. Compared to other providers, Footman James offers:
- Specialized policies: Designed specifically for classic and vintage cars, covering unique risks and needs.
- Extensive coverage: Including agreed value, salvage retention, and track day cover.
- Competitive premiums: Based on the car’s value, age, and driving history.
However, some competitors may offer lower premiums for non-classic cars or more general coverage options. Footman James’s strength lies in its specialization, providing peace of mind for classic car enthusiasts.
Key Differentiators
Footman James sets itself apart with:
- Classic car expertise: Over 40 years of experience in insuring classic vehicles.
- Dedicated underwriting team: Specializing in classic car valuations and risk assessment.
- Club partnerships: Relationships with classic car clubs and organizations, providing access to exclusive benefits and events.
