Company Profile
EyeMed Vision Insurance, founded in 1995, is a leading provider of vision care benefits in the United States. Headquartered in Indianapolis, Indiana, the company serves over 50 million members through its extensive network of over 70,000 providers nationwide.
EyeMed’s mission is to provide affordable, accessible, and comprehensive vision care to its members. The company’s vision is to be the most trusted and respected vision care provider in the industry. EyeMed’s core values include integrity, innovation, customer focus, and teamwork.
Market Share
EyeMed is one of the largest vision care providers in the United States, with a market share of approximately 20%. The company’s strong market position is due to its extensive provider network, competitive pricing, and innovative product offerings.
Services Offered
EyeMed offers a wide range of vision insurance plans tailored to meet the needs of individuals, families, and businesses.
These plans provide comprehensive coverage for eye exams, eyewear, and other vision-related services, ensuring access to quality eye care at affordable prices.
Plans and Coverage
EyeMed’s vision insurance plans vary in terms of coverage and benefits, allowing customers to choose the plan that best suits their individual needs.
- Basic Plan: Covers routine eye exams, lenses, and frames up to a certain dollar amount.
- Enhanced Plan: Includes coverage for additional services such as contact lenses, laser eye surgery, and eye disease treatment.
- Premier Plan: Provides the most comprehensive coverage, including all the benefits of the Enhanced Plan plus additional discounts on eyewear and eye exams.
Additional Services
In addition to vision insurance plans, EyeMed also offers a range of additional services to help customers save money on their eye care expenses.
- Discounts on Eyewear: EyeMed members can access exclusive discounts on eyeglasses, sunglasses, and contact lenses from a network of participating providers.
- Discounts on Eye Exams: EyeMed members can also receive discounts on eye exams at participating optometrists and ophthalmologists.
Contact Information
EyeMed Vision Insurance understands the importance of accessibility and convenience. That’s why we offer multiple ways to reach us. Whether you prefer to call, email, chat online, or connect with us on social media, we’re here to assist you.
Phone Number
For immediate assistance, please call us at 1-800-828-1543.
Alternative Contact Methods
Alternatively, you can reach us through the following channels:
- Email: customerservice@eyemed.com
- Online Chat: Available on our website during business hours
- Social Media: Follow us on Facebook, Twitter, and Instagram
Contact Information Table
For your convenience, here is a table summarizing our contact information:
| Phone Number | Website | |
|---|---|---|
| 1-800-828-1543 | customerservice@eyemed.com | www.eyemed.com |
Customer Support
EyeMed provides comprehensive customer support to ensure its members have a seamless experience. Customers can access assistance through multiple channels, including phone, email, and online resources.
The company’s dedicated customer service representatives are available during regular business hours to assist with inquiries, resolve issues, and provide guidance. Additionally, EyeMed offers a comprehensive online support center with FAQs, tutorials, and downloadable resources to empower customers with self-help options.
Phone Support
Members can reach EyeMed’s customer service team by dialing the toll-free number provided on their insurance card. Representatives are available to assist with account inquiries, benefit explanations, and claim processing.
Email Support
Customers can also contact EyeMed via email by submitting a query through the company’s website. The support team responds to emails promptly, providing personalized assistance and resolving inquiries efficiently.
Online Resources
EyeMed’s online support center provides a wealth of information and self-help tools. Members can access FAQs, tutorials, and downloadable forms to address common questions and manage their accounts independently.
Commitment to Customer Service
EyeMed is committed to delivering exceptional customer service. The company regularly evaluates and enhances its support channels to ensure members receive prompt and efficient assistance. EyeMed’s customer-centric approach is reflected in its high customer satisfaction ratings and positive feedback.
Find a Provider
Finding an EyeMed Vision Insurance provider is easy and convenient. Our network of providers includes a wide range of optometrists, ophthalmologists, and vision centers located throughout the country.
Using an in-network provider offers several benefits, including access to discounted rates, a wider selection of services, and the convenience of a pre-approved network.
Locate a Provider
- Visit our website: You can search for providers in your area by visiting our website at www.eyemed.com.
- Call our customer service number: You can also speak to a customer service representative at 1-800-939-3936 to find a provider near you.
- Use our mobile app: Our mobile app allows you to search for providers, schedule appointments, and access your benefits information. You can download the app from the App Store or Google Play.
