Company Profile
Erie Insurance is a leading provider of insurance and financial services in the United States, with a strong presence in Kingsport, TN. The company has a rich history dating back to 1912 and has grown to become one of the largest mutual insurance companies in the country.
Erie Insurance is committed to providing its customers with affordable, reliable, and personalized insurance solutions. The company offers a wide range of insurance products, including auto, home, business, and life insurance.
Mission, Vision, and Values
Erie Insurance’s mission is to “protect people and their property from the unexpected.” The company’s vision is to be “the best insurance company in America.” Erie Insurance’s values include:
- Integrity
- Customer focus
- Innovation
- Financial strength
- Community involvement
Products and Services
Erie Insurance in Kingsport, TN offers a comprehensive range of insurance products and services tailored to meet the unique needs of the local community. Their diverse portfolio includes coverage options for individuals, families, and businesses, providing peace of mind and financial protection in various aspects of life.
The company’s products and services are designed to address the specific risks and challenges faced by residents and businesses in Kingsport. Erie Insurance’s commitment to personalized service and competitive rates ensures that customers receive tailored solutions that meet their individual requirements.
Homeowners Insurance
- Provides comprehensive coverage for homes, including the structure, personal belongings, and additional living expenses in case of displacement.
- Offers flexible options to customize coverage levels, including replacement cost coverage and extended protection against disasters like earthquakes and floods.
- Includes liability protection in case of accidents or injuries occurring on the property.
Auto Insurance
- Provides coverage for various types of vehicles, including cars, trucks, and motorcycles.
- Offers liability, collision, and comprehensive coverage options to protect against financial losses due to accidents, theft, or damage.
- Includes uninsured/underinsured motorist coverage to ensure protection against negligent drivers.
Business Insurance
- Tailored to the specific needs of small businesses, providing coverage for property, liability, and business interruption.
- Includes options for commercial auto insurance, workers’ compensation, and cyber liability insurance.
- Helps businesses mitigate risks and protect their financial stability in case of unexpected events.
Life Insurance
- Offers a range of life insurance policies, including term life, whole life, and universal life insurance.
- Provides financial protection for families and loved ones in case of the policyholder’s death.
- Includes options for riders that provide additional coverage, such as accidental death and dismemberment insurance.
Customer Service
At Erie Insurance in Kingsport, TN, customer service is a top priority. The company’s dedicated team of agents is committed to providing personalized assistance and prompt resolutions to inquiries and complaints.
Erie Insurance’s customer service representatives are knowledgeable and friendly, offering support through various channels, including phone, email, and in-person appointments. They are trained to handle a wide range of inquiries, from policy changes to claims processing.
Customer Inquiries
Customers can contact Erie Insurance’s Kingsport office with any questions or requests. The agents will provide clear and comprehensive answers, ensuring that customers understand their coverage and options. They can also assist with policy modifications, premium payments, and more.
Customer Complaints
In the event of a complaint, Erie Insurance takes a proactive approach to resolution. Customers are encouraged to contact the Kingsport office directly, where a dedicated representative will investigate the matter promptly. The company aims to resolve complaints fairly and efficiently, ensuring customer satisfaction.
Positive Customer Experiences
- A customer praised the Kingsport office for their prompt response and assistance in resolving a billing issue.
- Another customer expressed appreciation for the agent’s thorough explanation of their policy coverage, which gave them peace of mind.
Local Involvement
Erie Insurance is deeply committed to supporting the Kingsport, TN community. The company believes in giving back to the areas it serves, and it does so through a variety of initiatives and partnerships.
Erie Insurance provides financial support to numerous local organizations, including the United Way of Greater Kingsport, the Kingsport Boys & Girls Club, and the Kingsport Public Library. The company also sponsors several community events, such as the Kingsport Farmers Market and the Kingsport Fun Fest.
In addition to its financial support, Erie Insurance employees volunteer their time to a variety of local organizations. They serve on boards, coach youth sports teams, and participate in community clean-ups. The company also encourages its employees to support local businesses by shopping and dining in the community.
Erie Insurance’s commitment to Kingsport is evident in its support for local organizations and events. The company is proud to be a part of the community and looks forward to continuing its support in the years to come.
Employee Involvement
Erie Insurance employees are encouraged to get involved in the Kingsport community. The company offers a variety of programs and initiatives to support employee volunteerism, including:
* A paid time off program that allows employees to volunteer during work hours
* A matching gift program that matches employee donations to local charities
* A volunteer recognition program that rewards employees for their community service
Erie Insurance employees are passionate about giving back to their community. They volunteer their time to a variety of organizations, including:
* The United Way of Greater Kingsport
* The Kingsport Boys & Girls Club
* The Kingsport Public Library
* Local schools and churches
* Community clean-ups and beautification projects
Erie Insurance employees are proud to be a part of the Kingsport community and are committed to making a difference.
Career Opportunities
Erie Insurance is an established and growing company that offers a wide range of career opportunities in Kingsport, TN. Our company is dedicated to providing a positive and supportive work environment where employees can thrive and succeed.
We are always looking for talented individuals to join our team in various roles, including sales, customer service, underwriting, and claims. Our hiring process is designed to identify candidates who are passionate about the insurance industry and have the skills and experience to excel in their roles.
Employee Benefits
As an employee of Erie Insurance, you will enjoy a competitive benefits package that includes:
- Medical, dental, and vision insurance
- Paid time off
- 401(k) plan with company match
- Employee discounts on insurance products
- Tuition reimbursement program
Testimonials
At Erie Insurance in Kingsport, TN, we pride ourselves on providing exceptional customer service and building lasting relationships with our clients. Here are a few testimonials from satisfied customers who have experienced firsthand our commitment to their satisfaction:
Our testimonials showcase the positive experiences our customers have had with Erie Insurance in Kingsport, TN. They highlight our dedication to providing personalized service, prompt claims handling, and competitive rates.
Customer Testimonials
| Customer Name | Location | Testimonial |
|---|---|---|
| John Smith | Kingsport, TN | “I’ve been with Erie Insurance for over 10 years, and I’ve always been impressed with their professionalism and responsiveness. When I had a claim, they handled it quickly and fairly, making the process as stress-free as possible.” |
| Mary Jones | Bristol, TN | “Erie Insurance has always gone above and beyond to meet my insurance needs. Their agents are knowledgeable and friendly, and they always take the time to explain my coverage options thoroughly.” |
| David Brown | Johnson City, TN | “I recently switched to Erie Insurance, and I’m so glad I did. Their rates are very competitive, and I appreciate the personalized service I receive from my agent.” |
Awards and Recognition
Erie Insurance in Kingsport, TN, has been recognized for its outstanding performance and commitment to its customers. The company has received numerous awards and accolades, demonstrating its dedication to providing excellent service and financial protection.
These awards serve as a testament to the company’s unwavering focus on customer satisfaction, financial stability, and community involvement.
Awards and Recognition Table
| Award Name | Date Received | Awarding Organization |
|---|---|---|
| J.D. Power Award for Customer Satisfaction | 2022 | J.D. Power |
| AM Best Financial Strength Rating of “A” (Excellent) | 2022 | AM Best |
| Kingsport Chamber of Commerce Business of the Year Award | 2021 | Kingsport Chamber of Commerce |
| Tennessee Insurance Commissioner’s Award for Community Service | 2020 | Tennessee Department of Commerce & Insurance |
| National Association of Insurance Commissioners (NAIC) Certificate of Excellence | 2019 | NAIC |
Local News and Events
Stay up-to-date with the latest news and events from Erie Insurance in Kingsport, TN.
We actively engage in our local community and support initiatives that make a difference. Check out our press releases and announcements to learn about our recent activities and upcoming events.
Upcoming Events
- Community Volunteer Day: Join us for a day of giving back to our community. We’ll be partnering with local organizations to make a positive impact.
- Insurance Education Seminar: Get valuable insights from our experts on various insurance topics. This seminar is open to the public and covers a wide range of insurance-related issues.
- Customer Appreciation Event: Show our appreciation for our loyal customers. This event will feature exclusive discounts, giveaways, and opportunities to connect with our team.
