Metromile Insurance Contact Information
Metromile Insurance provides multiple ways for customers to get in touch with their customer service team. Whether you need to file a claim, make a payment, or simply ask a question, Metromile has a dedicated team ready to assist you.
Below, you will find a comprehensive list of Metromile Insurance’s contact information, including their main phone number, additional phone numbers for specific departments, and their physical and mailing addresses.
Main Phone Number
- Main Customer Service: 1-888-240-2204
Additional Phone Numbers
- Claims: 1-888-240-2204
- Billing: 1-888-240-2204
Physical Address
- 121 Spear Street, Suite 1300, San Francisco, CA 94105
Mailing Address
- P.O. Box 10868, Oakland, CA 94610
Metromile Insurance Customer Support Options
Metromile Insurance offers a range of customer support options to assist policyholders with their insurance needs. These include phone support, online support, and in-person support at select locations.
Phone Support
Metromile Insurance provides phone support to policyholders during regular business hours, which are Monday through Friday from 8:00 AM to 6:00 PM Pacific Time. Customers can expect an average wait time of around 5 minutes when calling for support.
Online Support
Metromile Insurance offers online support through its website and mobile app. Policyholders can access live chat support or email support through the website. The live chat support is available during the same hours as phone support, while email support is available 24/7.
Metromile Insurance Phone Number for Roadside Assistance
Metromile Insurance offers a comprehensive roadside assistance program to its policyholders. The program provides a range of services to help drivers in need, including towing, battery jump-starts, flat tire changes, and lockout assistance.
Types of Roadside Assistance Services
Metromile Insurance’s roadside assistance program covers a wide range of services, including:
- Towing: Metromile will tow your vehicle to the nearest repair shop or your home, up to a certain distance.
- Battery jump-starts: If your battery dies, Metromile will send a technician to jump-start your vehicle.
- Flat tire changes: If you get a flat tire, Metromile will send a technician to change it for you.
- Lockout assistance: If you lock your keys in your car, Metromile will send a technician to unlock it for you.
Requesting Roadside Assistance
To request roadside assistance from Metromile Insurance, simply call the dedicated roadside assistance phone number, which is 1-800-551-0007. You will need to provide your policy number and the location of your vehicle. A technician will be dispatched to your location as soon as possible.
Metromile Insurance Phone Number for Claims
If you need to file a claim with Metromile Insurance, you can do so over the phone. The claims department can be reached at 1-888-496-0701.
When you call to file a claim, you will need to provide the following information:
- Your name, address, and phone number
- Your policy number
- The date, time, and location of the accident
- A description of the accident
- The names and contact information of any witnesses
- Photos of the damage (if possible)
Once you have provided all of the necessary information, a claims adjuster will be assigned to your case. The claims adjuster will investigate the accident and determine how much your claim is worth. You will then be sent a check for the amount of your claim.
Documenting for Claim
It is important to document your claim as thoroughly as possible. This will help the claims adjuster to process your claim quickly and efficiently. In addition to the information listed above, you should also keep track of the following:
- Any medical expenses you incur as a result of the accident
- Any lost wages you incur as a result of the accident
- Any other expenses you incur as a result of the accident
By keeping track of all of your expenses, you will be able to ensure that you are fully compensated for your losses.
Metromile Insurance Phone Number for Billing
Customers can reach Metromile Insurance’s billing department at 1-888-203-1228. The billing process is straightforward, with payments due monthly. Customers can make payments over the phone using a credit or debit card, or they can set up automatic payments or paperless billing to streamline the process.
Automatic Payments
To set up automatic payments, customers can call the billing department and provide their bank account information. Automatic payments will be deducted from the customer’s account on the due date each month.
Paperless Billing
Customers who prefer to receive their bills electronically can sign up for paperless billing through their online account. Paperless billing eliminates the need for paper statements and helps reduce environmental impact.
