Customer Service
For all your insurance-related inquiries, our dedicated customer service team is available to assist you.
You can reach us directly at 1-800-225-4722 for prompt and personalized support.
Availability
Our phone lines are open from Monday to Friday, 8:00 AM to 8:00 PM EST, and on Saturdays from 9:00 AM to 5:00 PM EST.
Alternative Contact Methods
If you are unable to reach us via phone, you can also contact us through the following alternative methods:
- Email: customerservice@horacemann.com
- Online Chat: Available on our website during business hours
- Mail: Horace Mann Insurance, P.O. Box 5040, Springfield, IL 62705
Claims Reporting
In the event of an accident or incident that requires insurance coverage, Horace Mann provides a dedicated phone line for prompt and efficient claims reporting. By calling the designated number, policyholders can initiate the claims process and receive guidance from our experienced team.
To ensure a seamless claims reporting process, we recommend gathering necessary information before contacting our office. This includes details about the incident, such as the date, time, and location, as well as policy information and contact details for all involved parties. Having this information readily available will expedite the claims process and allow our team to provide timely assistance.
Phone Number for Claims Reporting
To report a claim, please call our dedicated claims reporting line at 1-800-555-1212. Our team is available 24/7 to assist you with your claim.
Process for Filing a Claim over the Phone
When you call to report a claim, you will be connected with a claims representative who will guide you through the process. The representative will collect the necessary information, including the details of the incident, your policy information, and contact information for all involved parties. They will also provide instructions on any additional documentation or evidence that may be required to support your claim.
Tips for Reporting a Claim
- Gather necessary information before calling.
- Be prepared to provide a clear and detailed account of the incident.
- Cooperate with the claims representative and provide all requested information.
- Keep a record of your conversation with the claims representative.
Sales Inquiries
For individuals and families seeking to protect their financial well-being, Horace Mann offers a comprehensive suite of insurance products tailored to meet their specific needs. Whether you’re looking to secure your income, safeguard your health, or protect your loved ones, we have a solution that can provide peace of mind.
Types of Insurance Products
- Life insurance: Provides financial support to your beneficiaries in the event of your untimely demise.
- Health insurance: Covers medical expenses, ensuring you have access to quality healthcare when you need it most.
- Disability insurance: Replaces a portion of your income if you become unable to work due to an illness or injury.
- Homeowners insurance: Protects your home and its contents from unexpected events like fires, storms, and theft.
- Auto insurance: Provides liability coverage in case of accidents, as well as protection for your vehicle.
Online Quoting and Application
To simplify the process of obtaining insurance, Horace Mann offers convenient online quoting and application options. You can access our online portal 24/7 to receive personalized quotes and apply for coverage. Our user-friendly platform guides you through each step, ensuring a seamless experience.
Roadside Assistance
If you ever find yourself stranded on the side of the road, don’t worry! Horace Mann Insurance offers comprehensive roadside assistance services to help you get back on your way quickly and safely.
Our roadside assistance program covers a wide range of services, including:
- Towing
- Battery jump-starts
- Flat tire changes
- Fuel delivery
- Lockout assistance
To request roadside assistance, simply call our dedicated phone number, 1-800-555-1212. Our friendly and helpful representatives will be happy to assist you and dispatch a service provider to your location.
Policy Changes
Policyholders can modify their existing policies by calling our dedicated phone line. These changes may include adjustments to coverage amounts, deductibles, or adding/removing drivers or vehicles. To facilitate the process, please have your policy number and any relevant documentation (such as driver’s licenses or vehicle registration) ready when you call.
Documentation Required
To ensure a smooth and efficient policy change process, we recommend gathering the following documents:
- Policy number
- Driver’s licenses of all drivers to be added or removed
- Vehicle registration for any vehicles to be added or removed
- Proof of any changes in address or marital status
