Company Overview
Viking Insurance Company of Wisconsin, founded in 1959, is a leading provider of personal and commercial insurance solutions in the state of Wisconsin. With a strong commitment to customer satisfaction and financial stability, Viking Insurance has established itself as a trusted and reliable insurance partner for individuals, families, and businesses alike.
The company’s mission is to provide peace of mind to its customers by offering comprehensive and affordable insurance coverage. Viking Insurance values integrity, customer-centricity, and financial prudence, which guide its operations and decision-making processes.
Financial Performance
Viking Insurance Company of Wisconsin has consistently maintained a strong financial position. The company’s assets have grown steadily over the years, reaching over $1 billion in recent years. Viking Insurance’s underwriting performance has also been impressive, with a combined ratio consistently below 100%, indicating its ability to generate underwriting profits.
Market Share
Viking Insurance Company of Wisconsin holds a significant market share in the Wisconsin insurance market. The company’s strong brand recognition and extensive distribution network have contributed to its success in capturing and retaining customers. Viking Insurance is a major player in both the personal and commercial lines of insurance, offering a wide range of products to meet the diverse needs of its customers.
Competitive Advantages
Viking Insurance Company of Wisconsin has several competitive advantages that set it apart from its competitors. These include:
- Strong financial stability and underwriting capabilities
- Excellent customer service and claims handling
- Wide range of insurance products and services
- Extensive distribution network
- Commitment to innovation and technology
Products and Services
Viking Insurance Company of Wisconsin offers a wide range of insurance products and services tailored to meet the needs of individuals, families, and businesses in Wisconsin. These products provide comprehensive coverage, competitive rates, and exceptional customer service, ensuring peace of mind and financial protection for our valued clients.
Our product offerings include:
Homeowners Insurance
- Covers your home, personal belongings, and liability in case of damage or loss due to covered perils such as fire, theft, or weather events.
- Tailored to meet the specific needs of Wisconsin homeowners, considering factors like local weather patterns and construction types.
Auto Insurance
- Provides coverage for your vehicle and protects you financially in case of accidents, injuries, or damage.
- Options for various coverage levels, including liability, collision, and comprehensive, to suit different driving needs and budgets.
Business Insurance
- Protects your business from financial risks and liabilities, including property damage, business interruption, and employee injuries.
- Customized policies designed specifically for different types of businesses, considering industry-specific needs and potential exposures.
Life Insurance
- Provides financial security for your loved ones in the event of your passing.
- Various policy types available, including term life, whole life, and universal life, to meet different financial goals and needs.
Health Insurance
- Offers coverage for medical expenses, including doctor visits, hospital stays, and prescription drugs.
- Plans designed to meet the healthcare needs of individuals, families, and small businesses in Wisconsin.
Customer Service
Viking Insurance Company of Wisconsin places a high priority on providing exceptional customer service. The company believes that its customers are its most valuable asset, and it strives to meet their needs in every way possible. Viking offers a variety of customer service channels, including phone, email, chat, and social media. The company also has a dedicated claims department that is available to assist customers with the claims process.
Viking Insurance Company of Wisconsin has a proven track record of customer satisfaction. The company has received numerous awards for its customer service, including the J.D. Power and Associates Award for Customer Satisfaction. Viking Insurance Company of Wisconsin also has a high customer retention rate, which is a testament to the quality of its customer service.
Claims Handling Process
Viking Insurance Company of Wisconsin has a streamlined claims handling process that is designed to make it easy for customers to file and track their claims. The company offers a variety of ways to file a claim, including online, by phone, or by mail. Once a claim is filed, Viking Insurance Company of Wisconsin will assign a claims adjuster to the case. The claims adjuster will work with the customer to investigate the claim and determine the amount of coverage that is available.
Viking Insurance Company of Wisconsin has a reputation for being responsive to customer claims. The company has a team of experienced claims adjusters who are available to answer questions and provide guidance throughout the claims process. Viking Insurance Company of Wisconsin also has a dedicated claims hotline that customers can call to speak to a claims adjuster 24 hours a day, 7 days a week.
Customer Satisfaction Ratings
Viking Insurance Company of Wisconsin has consistently received high customer satisfaction ratings. The company has received numerous awards for its customer service, including the J.D. Power and Associates Award for Customer Satisfaction. Viking Insurance Company of Wisconsin also has a high customer retention rate, which is a testament to the quality of its customer service.
Viking Insurance Company of Wisconsin is committed to providing its customers with the best possible service. The company has a team of experienced and dedicated customer service representatives who are available to assist customers with any questions or concerns. Viking Insurance Company of Wisconsin also has a variety of customer service channels, including phone, email, chat, and social media.
Going Above and Beyond
Viking Insurance Company of Wisconsin goes above and beyond to meet the needs of its customers. The company has a number of programs and initiatives in place to help customers save money and protect their families. For example, Viking Insurance Company of Wisconsin offers a variety of discounts to customers who bundle their insurance policies. The company also offers a variety of payment plans to make it easier for customers to budget for their insurance premiums.
Viking Insurance Company of Wisconsin is also committed to giving back to the community. The company supports a number of local charities and organizations. Viking Insurance Company of Wisconsin also participates in a number of community events throughout the year.
Financial Stability
Viking Insurance Company of Wisconsin boasts exceptional financial stability, as evidenced by its robust capital adequacy, solvency, and investment portfolio. These factors ensure the security of policyholders and their peace of mind.
Capital Adequacy
Viking Insurance maintains a capital adequacy ratio that consistently exceeds industry standards. This ratio measures the company’s ability to meet its financial obligations to policyholders. A strong capital adequacy ratio indicates that the company has sufficient resources to cover potential losses and maintain its operations even during challenging economic conditions.
Solvency
The company’s solvency ratio, which assesses its ability to pay claims, is also well above regulatory requirements. This ratio ensures that Viking Insurance has ample liquidity to meet its current and future obligations to policyholders. The company’s strong solvency ratio demonstrates its commitment to providing reliable financial protection to its customers.
Investment Portfolio
Viking Insurance’s investment portfolio is diversified and managed conservatively, minimizing risk while generating steady returns. The company invests in a mix of fixed income securities, equities, and alternative investments. This prudent investment strategy ensures that the company’s assets are protected and that it can continue to meet its obligations to policyholders in the long term.
Innovation and Technology
Viking Insurance Company of Wisconsin is committed to leveraging innovation and technology to enhance its operations and improve the customer experience. The company recognizes the transformative power of digital tools, data analytics, and artificial intelligence (AI) in the insurance industry.
Viking Insurance has invested heavily in digital platforms to streamline its operations, reduce costs, and improve efficiency. The company’s online portal allows customers to manage their policies, file claims, and access their account information conveniently. Viking Insurance also utilizes mobile applications to provide customers with on-the-go access to their insurance needs.
Data Analytics and AI
Viking Insurance leverages data analytics and AI to gain valuable insights into customer behavior, risk assessment, and fraud detection. By analyzing large volumes of data, the company can identify patterns and trends that help it tailor its products and services to meet the specific needs of its customers. Viking Insurance also uses AI to automate certain tasks, such as claims processing and underwriting, which reduces turnaround times and improves accuracy.
Customer Experience
Viking Insurance’s technology initiatives are designed to enhance the customer experience at every touchpoint. The company’s digital tools provide customers with convenient and efficient ways to interact with the company. Viking Insurance also uses AI-powered chatbots to assist customers with their inquiries and provide personalized recommendations. By leveraging innovation and technology, Viking Insurance aims to deliver a seamless and hassle-free experience for its customers.
Community Involvement
Viking Insurance Company of Wisconsin is deeply committed to giving back to the Wisconsin community. The company believes that being a responsible corporate citizen means supporting the communities in which it operates.
Viking Insurance’s community involvement initiatives focus on education, healthcare, and social services. The company provides financial support to local schools, hospitals, and non-profit organizations. Viking Insurance also sponsors a variety of community events and activities, such as the annual Viking Insurance Classic golf tournament, which raises funds for local charities.
Philanthropic Initiatives
Viking Insurance’s philanthropic initiatives are designed to make a positive impact on the lives of Wisconsin residents. The company supports a variety of organizations that provide essential services to the community, such as:
- The United Way of Wisconsin
- The American Red Cross
- The Salvation Army
- The Boys & Girls Clubs of Wisconsin
- The YMCA of Wisconsin
Sponsorships
Viking Insurance sponsors a variety of community events and activities that bring people together and promote a sense of community. Some of the company’s most notable sponsorships include:
- The Viking Insurance Classic golf tournament
- The Green Bay Packers Hall of Fame
- The Milwaukee Brewers
- The Wisconsin State Fair
- The Summerfest music festival
Volunteer Programs
Viking Insurance employees are encouraged to volunteer their time to local organizations. The company offers a variety of volunteer opportunities, such as:
- Mentoring students at local schools
- Volunteering at local food pantries and homeless shelters
- Participating in community clean-ups
- Donating blood
- Volunteering at local animal shelters
Viking Insurance’s community involvement initiatives help to build relationships and strengthen the company’s reputation. By supporting local organizations and events, Viking Insurance is making a positive impact on the lives of Wisconsin residents.
